We generally use DPD (or UPS) as our courier service.
Dispatch usually takes place 1-2 WORKING days after an order is placed (this may be longer during busy time periods). UK deliveries may take up to 2-7 working days and for 'Next Day' delivery please email email@example.com. DELIVERY TIME-FRAMES ARE NOT GUARANTEED.
Tracking updates take place through the DPD/UPS website (or other courier) and there may be delays in live updates. It is the customer's responsibility to check tracking updates and not AbayaTopia's to inform of any issues.
If there are courier delays with your order, or disputed delivery, we will not be refunding or sending another item out without there being an investigation made by the courier company FIRST. This can take a several weeks (even up to 12 weeks) and only if the courier company reimburses us, will we reimburse the customer. We will only reimburse the amount we receive from the courier company, not more.
Occasionally, UPS deliver to a local Access Point if a delivery was attempted and the recipient was not available to receive the parcel. Any disputes if a delivery was attempted will need to be addressed with the courier. If a parcel does not get picked up from an access point and is then returned back to the sender, AbayaTopia will not be responsible for refunding any shipping fees - only the item value. If a parcel is returned back to us for any other reason, we will refund the item value only and NO SHIPPING FEES. Only if the courier reimburses AbayaTopia for their fees, will AbayaTopia reimburse the customer.
Packages to Europe and other countries
Due to the new Brexit rules, shipments to Europe may incur customs fees. It is the customer's responsibility to clear these and not AbayaTopia's. If a parcel is returned back to us due to unpaid fees, and if there are freight or outstanding charges due to the return shipment, AbayaTopia will deduct this before issuing an item value refund. AbayaTopia will only refund the item value with no shipping fees (minus any extra charges).
Please check with your country if you live outside of UK or Europe, if custom/duty fees will be charged. AbayaTopia will not be responsible for any custom/duty fees and it is the customer's responsibility to clear these. AbayaTopia have no say whatsoever if there will be any customs or duty fees and how much they will be.
Order processing time (Please read updated arrangements at the top)
All items ordered, are dispatched within 1-2 working days of cleared payment. Please allow extra time for busy seasonal periods such as Ramadan and Eid. In addition, please be aware, coming up to and during national holidays such as Easter, Christmas and bank holidays will need extra time too. We do not provide refunds for any delays by the courier.
Please make sure to provide us with the correct address, as Abayatopia will not be held responsible for costs incurred or lost packages due to errors in address details.
On some occasions, if more than one order is made to the same delivery address and the first order is not shipped out, items may be packaged into one parcel. Similarly, there may be occasions where items in one order will be shipped out as more than one parcel.
AbayaTopia cannot take responsibililty for delays that occur with DPD/Royal Mail/UPS or other courier services. Additionally, Abayatopia cannot be held responsible for any lost parcels, because once the parcel has been dispatched by us, it is then the courier service's responsibility to deliver it. If your parcel does not reach you, you will have to submit claim forms with the courier company to start an investigation. You can email us for the link or go directly to the courier's website to initiate the claim. This can take several weeks and we will only consider refunding a lost item 70% of the current item value, (to cover missed stock-keeping time), 4 weeks after the estimated delivery date.
AbayaTopia will always book orders to be delivered to the address provided. It is not AbayaTopia's responsibility if the customer places an order with an incorrect or incomplete address. In addition, it is not AbayaTopia's responsibility if the customer is unavailable to receive a parcel. A note/card or text may be left by the courier or a message on tracking and it is the addressees responsibility to follow it up. This also applies for international deliveries.
Working days DO NOT include weekends.
If you require express shipping and the option doesn't appear at checkout, please contact us via email to enquire.
The total shipping price will be calculated at checkout based on the total weight.
Please note: any taxes/fees/charges incurred at customs in your country will not be paid by AbayaTopia. It is the customer's duty to pay these and when items are returned because taxes are not paid, we will only refund the item value, not any delivery fees.
Delivery options appear at checkout on our website. You can choose:
1. Express Delivery: Aim to deliver within 4 working days after dispatch
2. Standard Delivery: Aim to deliver within 7 working days after dispatch
3. Economy Delivery: Aim to deliver within 16 working days after dispatch
For larger orders over 10 abayas, please contact us for custom shipping rates.
If parcels are sent back to us for reasons such as 'undeliverable address supplied' or 'unclaimed deliveries', shipping fees would have to be repaid in order to send out the parcel for the second time.
The customer can ask for a partial refund instead and this would be minus any shipping fees. A refund of 70% of the current item value (to cover missed stock-keeping time) will be issued once the parcel is back in our possession.
Abayatopia will not be held responsible for any custom charges your home country may impose. Please include a valid and correct phone number in case customs need to contact you.
Tracking of Orders
Tracking numbers and the name of the courier service will be emailed to you upon dispatch. For Royal Mail deliveries, orders can be tracked directly via the Royal Mail Track and Trace service for UK shipping or via other courier tracking services for international deliveries.
Cancellations can be made within 24 hours of making an order provided that your order has not already been prepared or dispatched within this time. You need to notify us of a cancellation via email to firstname.lastname@example.org. Any later, a cancellation will not be accepted as the order may be under the process of dispatch or be dispatched already.
For returns, please see our Returns policy for further details.