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Shipping Policy

Order processing time

All items ordered, are dispatched within 1-2 working days of cleared payment. Please allow extra time for busy seasonal periods such as Ramadan and Eid. 

Please make sure to provide us with the correct address, as Abayatopia will not be held responsible for costs incurred or lost packages due to errors in address details.

On some occasions, if more than one order is made to the same delivery address and the first order is not shipped out, items may be packaged into one parcel. Similarly, there may be occasions where items in one order will be shipped out as more than one parcel. 

UK deliveries

The total postage price will be calculated at checkout based on the final weight. All items are usually delivered via 1st class or 2nd class, signed for delivery, via Royal Mail. Royal Mail states that all 1st class items are usually delivered within 1-2 working days after dispatch, whilst 2nd class items are usually delivered within 2-3 working days after dispatch. There is also an option for next working day delivery. For next working day delivery, the order needs to be completed by 12 noon to ensure next working day delivery. Please note, this excludes weekends. If an order is placed on the weekend for next day delivery, it will be dispatched on Monday. There is also a special service for Saturday Guarantee delivery by 1pm. 

Occasionally other courier services will be used instead of Royal Mail.

Lost/Delayed Parcels

AbayaTopia cannot take responsibililty for delays that occur with Royal Mail or other courier services. Additionally, Abayatopia  cannot be held responsible for any lost parcels, because once the parcel has been dispatched by us, it is then the courier service's responsibility to deliver it. If your parcel does not reach you, we will have to contact the courier company to start an investigation. This can take several weeks and we will only consider refunding a lost item, 4 weeks after the estimated delivery date.

AbayaTopia will always book deliveries to be delivered to the address provided. It is not AbayaTopia's responsibility if the customer is unavailable to receive a parcel and a note/card or text is left by the courier. This also applies for international deliveries.

International deliveries

Europe

Deliveries are usually made via Royal Mail International tracked and signed services (or other courier services) and aim to deliver to Europe within 3-7 working days after dispatch. Some countries may take longer.

For some of the Scandinavian countries (Finland, Denmark, Norway and Sweden) parcels will be delivered to the customer's closest parcel shop. You will need to check the tracking link provided when your order is dispatched about which postal office your parcel needs collecting from. This will usually be your local postal office.

If you require express shipping, please contact us via email to enquire.

The total shipping price will be calculated at checkout based on the total weight.

 

Outside of Europe

We aim to deliver to countries outside of Europe within 5-10 working days after dispatch, however on some occasions it can take up to 10-15 working days or even more due to busy periods or unforeseen circumstances. AbayaTopia cannot take responsibility for these delays.

Working days DO NOT include weekends.

Delivery to certain countries outside of Europe such as in the Middle East and parts of Africa can take many weeks.

If you require express shipping and the option doesn't appear at checkout, please contact us via email to enquire.

The total shipping price will be calculated at checkout based on the total weight.

 

USA

Delivery options appear at checkout on our website. You can choose:

1. Express Delivery: Aim to deliver within 4 working days after dispatch

2. Standard Delivery: Aim to deliver within 7 working days after dispatch

3. Economy Delivery: Aim to deliver within 16 working days after dispatch

 

Larger Orders

For larger orders over 5/6 abayas, please contact us for custom shipping rates.

 

Undelivered Items

If parcels are sent back to us for reasons such as 'undeliverable address supplied' or 'unclaimed deliveries', shipping fees would have to be repaid in order to send out the parcel for the second time. 

The customer can ask for a refund instead, but this would be minus any shipping fees.

Abayatopia will not be held responsible for any custom charges your home country may impose. Please include a valid and correct phone number in case customs need to contact you. 

Tracking of Orders

Tracking numbers and the name of the courier service will be emailed to you upon dispatch. For Royal Mail deliveries, orders can be tracked directly via the Royal Mail Track and Trace service for UK shipping or via other courier tracking services for international deliveries.

Returns 

For returns, please see our Returns policy for further details. 

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