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Returns Policy

Refunds

We accept returns within 14 days following the receipt of your delivery. Returned items must be unworn and sent back inside the original packaging with tags included. Any items returned to us without its original packaging, labels or is dirty will not be eligible for a refund. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

You will only be refunded for the product price and please note that we are unable to refund any shipping fees. 

If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. The time it takes for you to receive your funds depends on your payment facility. Paypal refunds will be made approx within 3 working days. Please allow up to 7 working days for card payment refunds.

Exchanges

We accept exchanges within 14 days following the receipt of your delivery. Requests received after this period are not accepted for an exchange. Shipping fees to send the item out again is paid for by the customer.

After making a request for an exchange, please wait for us to confirm approval of the exchange before returning the item. 

You can only exchange for the same priced item or a higher priced item subject to stock availability. 

To be eligible for an exchange your item MUST be unused and in its original packaging intact with all the tags still attached. 

If you are waiting for an exchange we would need to receive the product first before we send your replacement, subject to stock availability. 

You should also include a pre-paid parcel bag for your replacement item to be sent out to you in the returns parcel (or other arrangements can be made to pay for shipping via email correspondence). 

Sale & Clearance Items

Please note that any Sale & Clearance items are strictly non-refundable or exchangeable. 

Cancellations

Cancellations can be made within 24 hours of making an order provided that your order has not already been dispatched within this time. Any later, a cancellation will not be accepted as the order may be under the process of dispatch or be dispatched already. 

Shipping

You will be responsible for paying shipping costs for all returned items.

Customers will need to pay an additional shipping fee for an exchanged item to be sent out. 

We will not take responsibility for any incorrect address details provided or for the parcels not being claimed by the buyer.

The goods are your responsibility until they reach our warehouse, so please make sure they are packed appropriately so that it will not get damaged in transit. 

We also suggest that our customers use a tracked service to be eligible for compensation in case the courier loses the parcel. We cannot be held responsible for any lost parcels.

Faulty/damaged items

At AbayaTopia we carry out quality checks regularly to minimise any faulty/damaged items. However, if you do receive damaged goods please notify us by sending an email to support@abayatopia.com immediately, with pictures of the relevant damage and your order number.

Any items damaged in transit will need to be resolved with Royal Mail or the respective courier provider.

Late or missing refunds (if applicable)

If you have not received your refund, please contact your bank or payment provider to find out how long it takes them to process a refund.

If the number of working days have gone past and you still have not received your refund, please contact us at support@abayatopia.com with your order number.


If you have any further questions, feel free to contact us via our contact us page or at support@abayatopia.com.